24 Hour Assistance
+65 6570 2552

 

 

PROVIDING TRAVELLERS WITH PEACE OF MIND FOR OVER 20 YEARS

EMA GLOBAL, a pioneer in the assistance industry is a leading provider of air ambulances and medical flights. We offer unparalleled medical care and bedside-to-bedside transportation and have some of the most experienced air medical teams in the industry. With extensive networks across the globe, EMA GLOBAL delivers a seamless transport experience to our customers regardless of location. Help is just phone call away!

 

24 Hour Assistance
+65 6570 2552

 

 

PROVIDING TRAVELLERS WITH PEACE OF MIND FOR OVER 20 YEARS

EMA GLOBAL, a pioneer in the assistance industry is a leading provider of air ambulances and medical flights. We offer unparalleled medical care and bedside-to-bedside transportation and have some of the most experienced air medical teams in the industry. With extensive networks across the globe, EMA GLOBAL delivers a seamless transport experience to our customers regardless of location. Help is just phone call away!

PATIENT STORIES

 

There are hundreds of patient stories that we could share. Of these, we selected a handful. We would like to thank these patients for graciously sharing their transport experiences with us. Good stories add meaning to our team and the work we do. We are happy and proud to be a part of them.

 

PATIENT STORY #5
IN THE FACE OF INNUMERABLE OBSTACLES (Maldives)

 

The Situation
Living and building a career in the exotic Far East has been the dream of British man, Michael Moore. Michael had been doing just that in Singapore for the past 20 years when an unexpected medical situation turned his dream into a nightmare.

In November 2015, Michael suddenly exhibited severe weakness in his lower limbs. He was hospitalised, where his condition deteriorated while undergoing a series of tests. Michael was diagnosed with an idiopathic neuro-muscular disease causing him to lose control of all four limbs.

Michael’s family decided to repatriate him home to Brighton, United Kingdom for long term rehabilitative care. Michael consulted his insurer and his insurer agreed to cover the cost of his repatriation.

 

EMA GLOBAL To The Rescue
Michael’s insurer subsequently entrusted the complex and difficult mission of repatriating Michael to EMA GLOBAL. When EMA GLOBAL took on the case, arrangements were made for an experienced medical escort to provide bedside-to-beside care for Michael from Singapore to Brighton.

 

The Journey on Commercial Aircraft
Having lost control of all four limbs, Michael would literally slide down and slip off his wheelchair. The frustrations turned the once very affable patient into an aggressive and abusive personality. A direct flight to Heathrow Airport was selected for this reason followed by a 6 hour transfer via land ambulance to a NHS hospital in Brighton.

During the 13 hour flight to London, Michael was made as comfortable as possible, lying down on a flat bed, and propped up with lots of pillows, and kept snug and warm with blankets. A special request was also asked of the flight crew to allow him to lie down all the way, even during landing at Heathrow.

Michael remained confused most of the time, despite taking the prescribed medications. He would at times be out of control, shouting and cursing. EMA GLOBAL’s medical escort had predicted this behaviour and ensured that his wife and the cabin crew were briefed on the best way to manage Michael and the situation.

With EMA GLOBAL managing the tense situation, Michael would calm down rapidly after a flare up. This initiative helped smoothen the long journey as Michael’s wife, unable to cope with both her husband’s illness and change in personality, started to exhibit signs of depression.

 

Arrival at Heathrow Airport
Upon arrival at Heathrow Airport, EMA GLOBAL discovered that the wheelchair assigned to Michael was completely unsuitable for a patient in his condition. The wheelchair was very narrow and did not have a single strap to secure a patient to the chair. This would be unsuitable for Michael who would slip off the chair. With Michael constantly slipping from the chair and his flailing limbs, it was going to be yet another long journey to Immigration and the Arrival hall.

However, resourcefulness saved the day when EMA GLOBAL’s medical escort decided to utilise a long scarf and three pieces of long plastic bags as props to secure Michael to the wheelchair. Although unconventional, this worked and the team finally made it through the Arrival hall where the ambulance crew awaited.

 

The Journey on the Ambulance

The ambulance crew wheeled Michael to the ambulance and transferred him to a stretcher for the long journey to Brighton. During the 6 hour ride, Michael was once again very restless and confused, and aggressive. He even refused assistance when he threatened to slip sideways off the stretcher. EMA GLOBAL’s medical escort once again handled the patient firmly and gently and managed to get the situation under control.

 

The Outcome
Finally after a long arduous journey, the team reached the receiving hospital where they were met by Michael's very anxious and loving parents. Michael’s wife was exceedingly relieved and grateful that EMA GLOBAL had managed to reach Brighton safely. Michael’s wife expressed her gratefulness for the comfort, reassurance and professionalism for EMA GLOBAL during the journey.

Singapore will be waiting for Michael Moore to return and continue building his future.

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