24 Hour Assistance
+65 6570 2552

 

 

PROVIDING TRAVELLERS WITH PEACE OF MIND FOR OVER 20 YEARS

EMA GLOBAL, a pioneer in the assistance industry is a leading provider of air ambulances and medical flights. We offer unparalleled medical care and bedside-to-bedside transportation and have some of the most experienced air medical teams in the industry. With extensive networks across the globe, EMA GLOBAL delivers a seamless transport experience to our customers regardless of location. Help is just phone call away!

 

24 Hour Assistance
+65 6570 2552

 

 

PROVIDING TRAVELLERS WITH PEACE OF MIND FOR OVER 20 YEARS

EMA GLOBAL, a pioneer in the assistance industry is a leading provider of air ambulances and medical flights. We offer unparalleled medical care and bedside-to-bedside transportation and have some of the most experienced air medical teams in the industry. With extensive networks across the globe, EMA GLOBAL delivers a seamless transport experience to our customers regardless of location. Help is just phone call away!

MEMBERSHIP SERVICES OF EMA GLOBAL

 

EMA GLOBAL offers medical assistance and emergency evacuation memberships for travellers.  Through our membership program, MERP, we provide worldwide evacuation and medically necessary repatriation services to our members.  If a member sustains a critical illness or injury while travelling, EMA GLOBAL will repatriate them back to their home hospital of choice.

 

Emergency situations don’t come with a warning. EMA GLOBAL provides peace of mind that can translate into substantial savings should you need a medical evacuation when travelling.

 

Medical Emergency Response Program  (MERP)
What is MERP?

EMA GLOBAL’s Membership Program

WORLD CLASS MEDICAL TRANSPORT AND COMPREHENSIVE MEDICAL SOLUTION

Wherever you are and whatever the medical need, EMA GLOBAL assures you receive seamless access to the highest level of care.

PEACE OF MIND – PROTECT YOURSELF AND YOUR FAMILY

 

In the unfortunate event that you are hospitalised far from home, will your health plan go far enough?

 

Medical Emergency Response Program (MERP) is a product of EMA GLOBAL and a culmination of over 20 years of experience in providing emergency medical assistance services.  MERP was designed to provide medical assistance services for travellers around the world, around the clock.

 

MERP Members travel with peace of mind and are assured that when medical help is needed, it is just a phone call away.  MERP Members also do not have to worry with the cost of a medical transportation should the need arise. 

 

Leaving nothing to chance, a proactive stance is adopted. We customise a procedural guide for Members so that in the event of a medical emergency, all required services are provided smoothly and efficiently. 

 

Most kind of travel and medical evacuation plans will only get you to the closest hospital. EMA GLOBAL’S MERP brings you home, to your hospital.

With MERP, if you are a member and become hospitalised far away from home, we will get you from that unfamiliar hospital all the way home to the hospital you trust. All you pay is your membership fee.

 

Types of MERP Membership
We offer a choice of two types of MERP Membership, individual or family. Family membership refers to parents and children age below 21. For more information on our membership program and pricing, please write to us at enquiry@emaglobal.com.sg.

 

Member Benefits
MERP Members not only gain access to our 24/7 Hotline for assistance but also enjoy the following services:

  1. Pre-Trip Medical Advice

    We believe it is important our Members obtain appropriate medical information before they travel. As such, we equip them with relevant medical advice before they embark on their trips and advice them on destination-specific disease risks, relevant vaccinations, as well as the availability of medical facility capabilities in the region. We will also advise travelling Members on possible risks, accidents and injuries that can occur.

     

  2. Medical Services at destination

    Members can call EMA GLOBAL for information on medical services when they arrive at their countries of destination. We provide them with information such as vaccination requirements, common infectious diseases as well as food and water safety and tips on staying healthy. We also provide information on the availability of medical treatment for specific medical condition at their destination.

    Should the need arise, EMA GLOBAL will also assist Members in identifying a suitable medical facility capable of rendering the required treatment as well as assist in arranging appointments or hospital admissions.

     

  3. Medical Emergency Services

    In the event of a medical emergency resulting in the hospitalisation of a Member, EMA GLOBAL will advise on the availability of adequate and appropriate treatment at the treating facility. EMA GLOBAL’s coordinating doctors will also be available to make contact with the treating doctor to review the treatment plan and determine if the patient is receiving the appropriate level of care.

     

  4. Emergency Medical Evacuation/ Repatriation

    In the event that the appropriate level of care is not available, EMA GLOBAL will advise Members on the need for a medical evacuation to the next nearest medical facility which is capable of rendering the required level of care. The mode of medical transportation and type of medical escorts will be determined by EMA GLOBAL’s coordinating doctors in consultation with the local treating doctors. 

    EMA GLOBAL will also continue to monitor the Member’s condition and treatment at the evacuation destination and advise if the Member should be repatriated to a medical facility for continued treatment at the country of domicile.

     

  5. Family Care

    If the Member is travelling with family members who may require special assistance in returning to the country of domicile or employment, EMA GLOBAL will provide the required administrative support and assistance. In addition, if the Member requires the presence of a family member to be with him at the evacuation destination, EMA GLOBAL will also make the necessary arrangement reservation for accommodation. 

     

    1. Repatriation of mortal remains
    2. Embassy Information
    3. Legal & Interpreter Referrals
    4. Loss of luggage
  6.  

    MEMBERSHIP BENEFITS (LIMITS)
    SERVICE DESCRIPTION FOR MERP

     

    Medical Evacuation/Repatriation

    USD 250,000 per person per event

    Repatriation of mortal remains

    USD 10,000

    Return of minor child/children

    Return of minor child/children @ 1 way economy class air ticket

    Compassionate visit

    2 round trip economy class air tickets when hospitalized for 3 or more consecutive days

     

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