Q. What services does EMA GLOBAL offer?
We provide worldwide medical evacuation and repatriation services as well as medical assistance for travellers abroad. We also offer pre-travel medical advice, medical concierge services as well as medical services, including medical evaluation and medical monitoring. We also offer a Membership program for frequent travellers.
Q. What is a medical evacuation?
A medical evacuation is a medical-assisted transportation of a patient from one location to another for emergency medical treatment. A medical evacuation moves the patient from a facility that is inadequate for treatment to a facility that is better suited to give the patient the most appropriate medical care.
Q. What is your geographical coverage and network?
EMA GLOBAL offers air ambulance transfers to destinations worldwide. We can arrange for our medical team to transport the patient on a long-range aircraft or as a more cost-effective solution, arrange for a stretcher to be placed on a commercial aircraft. EMA GLOBAL has evacuated patients from Singapore, Guam, Japan, Europe, the Middle East, and Central and South America and many other countries throughout the world.
Q. How much does a medical evacuation on an air ambulance cost?
The cost of an air ambulance evacuation is dependent on several factors. Among which is the location of the patient, the evacuation destination and the type of air ambulance available at that point of time. Other factors include the specialisation of the medical escorts and the medical equipment needed for the evacuation.
To provide an accurate quote, we require the patient’s medical report before we can determine the actual cost of a medical evacuation. For assistance, please call our
Careline at +6570 2552 for a quote.
Q. Will the cost of the air ambulance transport be covered by my insurance?
Most travel insurance products include coverage for medical evacuation. However, as we are not in the insurance business, we are not equipped to provide you with a comprehensive answer. Please check with your insurer on coverage details, especially with regard to terms, conditions and exclusions of your policy.
Q. What form of payment does EMA GLOBAL accept?
A. We accept payment by cash, bank transfer and credit card (Visa, MasterCard, Unionpay, JCB, American Express).