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Careline

24 Hour Assistance
+65 6570 2552
For Assistance during Office Hours
+65 6753 9133
Our experienced Communications Specialists are standby to assist you with your medical assistance needs. You can depend on us to:
Arrange bed to bed medical transfers for critically ill or injured patients
Confirm bed bookings and patient acceptance with receiving hospitals
Provide fit-to-fly medical advice through our panel of doctors
Provide follow-up communications and status updates
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Testimonials

Airlifting a critical patient

MALDIVES TO SINGAPORE

As soon as the patient went on the ventilator the possibility of evacuation to Singapore was being considered – primarily because of the relatively poor medical facilities in Maldives. A simple web search yielded EMA Global as one of the better Singaporean parties, and their response to the request for options, emailed at 0130 Singapore time, was almost immediate. Three emails later a ballpark figure of the overall cost was offered, and within 4 hours two options were offered along with ETAs for each.             
                                     
However, a firm decision to airlift the patient remained pending until the patient’s doctor in Singapore was consulted. Upon consultation, the patient’s doctor ordered his immediate evacuation and recommended EMA Global as the provider. This reaffirmed that EMA Global’s web presence was on par with their reputation. Additionally, because they had readily provided options upon inquiry, confirmation of the evacuation simply meant the choosing of one of these options.                                                  

Also noteworthy is EMA Global’s assertion on preparing the paperwork for the operation even before the mission parameters were agreed upon. This could have potentially been a fruitless task had the patient been evacuated using a different provider. This diligence meant that within 20 hours from acceptance of the mission parameters, the flight touched down in Maldives.  
                                                
The doctor and nurse whom EMA Global tasked to the operation were the best one could hope for. Both remained unequivocally professional throughout the many challenges posed by a hospital hampered by mediocre policies. Despite the heat and a challenging sea journey, which is currently unavoidable in reaching the airport from the capital city, the team ensured the patient’s safety.     
                                             
No more than 6 hours passed after taking off from Maldives before the patient arrived at the hospital in Singapore, in the same condition as he was when he was moved from the hospital in Maldives. In total, it took less than 36 hours from the time the decision was made to airlift the patient to Singapore. Most importantly, the patient now has a chance of surviving life­ threatening medical complications, which would likely have not been appropriately treated at the hospital in Maldives.

Appreciation for Dr. Eric, from Eric

SINGAPORE

Thank you for the follow ­up and I look forward to hearing more about his test results.                                                  

I would like to express my deep appreciation for the physician and nurse on the aircraft. I can't recall the physician's last name at the moment, but his first name is Eric (like me!). Please pass on his last name if available.                                                  

The physician and nurse are highly professional, pleasant and polite to talk with, and demonstrate excellent medical care. They appropriately expressed concern about the patient's breathing and airway and we all mutually decided to intubate the patient before boarding the flight. This was accomplished successfully through teamwork (BHC medical staff working together with the flight medical staff), which prevented in­flight breathing emergencies for the patient.                                              

This is the second time I have worked with "Dr. Eric", and both interactions have been very professional. I would be pleased to work with him again in the future. I request that my gratitude and appreciation be forwarded to his company and to him."

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First Accredited Service Provider from Asia

EMA Global is Singapore’s only Accredited Service Provider for IAG.

EURAMI - European Aeromedical Institute Accreditation

In recognition of our focus on patient safety, EMA Global is the first fixed-wing air ambulance company in Asia to gain full EURAMI accreditation in Adult Critical Care and Advanced Critical Care.

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