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Careline

24 Hour Assistance
+65 6570 2552
For Assistance during Office Hours
+65 6753 9133
Our experienced Communications Specialists are standby to assist you with your medical assistance needs. You can depend on us to:
Arrange bed to bed medical transfers for critically ill or injured patients
Confirm bed bookings and patient acceptance with receiving hospitals
Provide fit-to-fly medical advice through our panel of doctors
Provide follow-up communications and status updates
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Our Services

MEDICAL EVACUATION AND REPATRIATION

When it comes to life-saving missions, timeliness is paramount.

Not all patients require evacuation or repatriation via an EMA Global air ambulance. Preceding each patient transportation is an extensive assessment of the patient’s medical condition by an experienced physician on our medical panel for the best plan of execution.
Transfer on Commercial Aircraft with Medical Escort

A stable patient that is able to sit or be stretchered may consider the more cost-effective option of flying on a commercial aircraft with EMA Global’s medical escorts instead of an EMA Global air ambulance. Our medical escorts are available to accompany patients and provide medical support anywhere in the world.

Notwithstanding, a medical assessment prior to arranging the trip is conducted to determine it is safe for a patient to fly on a commercial aircraft. Once clearance for the medical assessment is given, EMA Global’s Operations team will handle the trip scheduling, purchasing seats, arranging for ground ambulance transport, as well as liaising with the airlines and receiving facilities.

EMA Global’s medical escorts will accompany the patient on the board the aircraft, providing life-supportassistance as necessary, and monitoring his or her condition throughout the flight. Depending on the patient’s condition, our medical escorts comprise an Intensive-Care-Unit trained physician and nurse. Our medical escorts will also be responsible for administering medical care and medication, and assist the patient with any other medical needs. They will also assist the patient with boarding, de-planing and security clearance.

After the flight, EMA Global’s medical escorts will accompany the patient to the receiving facility and provide their post-flight report to ensure a safe and smooth transition for the patient.

Transfer on Air Ambulance

In situations where a patient requires critical monitoring and care, or when a commercial flight is unsuitable due to a patient's condition or geographic location, a transfer on an air ambulance may be necessary.  

EMA Global’s air ambulance services are designed to transport patients to and from anywhere in the world. Our team is extremely experienced in handling all aspects of international travel, from working with foreign consulates and customs, to arranging ground transportation to and from facilities, and handling all details involved with the medical transport.

Our air ambulances are equipped with state-of-the-art avionics, allowing us to fly worldwide. We regularly conduct and complete air ambulance flights to Europe, South America, Canada, the Middle East, and Asia.

MEDICAL ASSISTANCE SERVICES

EMA GLOBAL’s specially packaged medical concierge services are designed to provide support to those seeking elective medical treatment/surgical procedures and related medical services outside of their home countries.

Elective medical treatment refers to treatment and surgery that need not be performed immediately as the patient’s life is not at risk and are usually scheduled to meet both our patients’ and doctors’ convenience.
Fit-to-fly Assessment

Whether you are engaging our services or simply need an expert Fit-to-fly assessment, we are ready to oblige.

House-Call Services

Our in-house doctors are ready to perform house calls where available, to ensure you have access to medical care without leaving your residence or hotel.

Ground Ambulance Services

We are able to arrange curb-side or wing-side BLS or ALS ambulatory services staffed with paramedics or ICU-trained doctors and nurses, depending on medical requirements.

Second Medical Opinion

You will also be provided with access to a complimentary Second Medical Opinion service, via a panel of internationally renowned specialists.  Confidentiality is assured. A list of medical specialties will be made available upon request.

Priority Medical Referrals

For elective medical treatment or surgical procedures with priority appointments, EMA GLOBAL will make referrals to a panel of specially credentialled medical facilities and practitioners.

Medical Report Retrieval

We’ll contact a treating facility on your behalf to obtain medical reports and test results

Medical Monitoring

We can make contact with the treating team of a medical facility to get updates on a patient’s status and inform you of progress

Travel Planning

Whenever you are travelling for the purpose of seeking elective medical treatment, our team is on standby to help plan your trip – flights,  accommodation, visas etc. A complimentary Meet & Greet service at the arrival destination, including luggage assistance will be arranged. In addition, a complimentary limousine service will be on standby to take you to your medical facility or accommodation.

Letter of Guarantee and Cost Containment Services

EMA Global has built an extensive network of hospitals and medical facilities for placement of Letter of Guarantees. Where a medical facility is outside our network, we are able to place credit card payment on your behalf. In developing areas where cash is required, we will rely on our network of local partners to deliver payment.

Through our networks of EURAMI Providers and IAG partners, we are able to place Letter of Guarantees virtually anywhere in the world.

Cost Containment Services

We seek to minimize costs for our clients. Our philosophy of cost containment begins from the medical transfer right through to patient discharge. We adopt a holistic, top-down approach.

We have a strong track record of helping clients reduce costs by recommending transfers of less critical patients on commercial aircraft and Patient Transport Compartments (PTC). Insurer’s in-house medical directors trust our fit-to-fly assessments, particularly when sea-level and non-sea level flights are being deliberated. To know more about our methodology, download our Corporate Brochure(link).

MEDICAL REFERRALS

We routinely refer patients from assistance companies to our credentialed network of preferred medical facilities and specialist.

We also issue Guarantee of Payment (GOP) on behalf of assistance companies to provide cashless services to their clients. In addition, we monitor the patient’s treatments and update the assistance companies at regular frequencies.

Upon request, cost containment can also be provided.
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First Accredited Service Provider from Asia

EMA Global is Singapore’s only Accredited Service Provider for IAG.

EURAMI - European Aeromedical Institute Accreditation

In recognition of our focus on patient safety, EMA Global is the first fixed-wing air ambulance company in Asia to gain full EURAMI accreditation in Adult Critical Care and Advanced Critical Care.

© 2018 EMA GLOBAL PTE LTD.