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Prudential Malaysia

Prudential is proud to announce a 24/7 access for Pru Medical policyholders for any medical advice, medical referral, emergency medical evacuation, other health and covid-19 information while you travel overseas.

Click on the services below to see details.

Medical Assistance

Prudential Health Policyholders travelling overseas can contact EMA Global 24/7 for:

  • Medical Advice and Telemedicine Consultation with EMA Global doctor
  • Referral to an accredited Medical Facility
  • Booking of Outpatient Appointment
  • Delivery of Medications to e.g. Hotel (self-pay by policyholder)
  • Second Medical Opinion
  • COVID-19 Portal with entry regulations for each country

Please check your Prudential Policy for exact coverage

Medical Evacuation

In case of emergency, EMA Global will arrange for Prudential Health policyholder:

  • Medical Evacuation & Repatriation
  • Repatriation of Mortal Remains
  • Arrangement of Compassionate Visit
  • Arrangement of Return of Minor Children

Please check your Prudential Policy for exact coverage

Travel Assistance

Prudential Health Policyholders travelling overseas can contact EMA Global 24/7 for:

  • Pre Trip Information Services
  • Embassy & Legal Referral
  • Lost Luggage Assistance
  • Lost Passport Assistance
  • Weather and Exchange rate Information Assistance
  • Emergency Message Transmission Assistance
  • Interpreter Referral
  • Inoculation Information
  • Lost Credit Card reporting Assistance
  • Emergency Airline and Hotel Reservation

Please check your Prudential Policy for exact coverage

Other Services

Prudential Policyholders can enjoy a range of extra services such as:

  • Roadside Assistance (in Malaysia & Singapore)
  • Mental Wellness Hotline
  • Ambulance Services (in Malaysia)
  • Regular Health Talks

Please check your Prudential Policy for exact coverage

If you are an existing Prudential Policyholder then please contact EMA Global at:

  • +603 2711 9599

  • prudential@emaglobal.com.my

If you are interested in Prudential's Insurance Products, then please click here to contact Prudential.