Prudential is proud to announce a 24/7 access for Pru Medical policyholders for any medical advice, medical referral, emergency medical evacuation, other health and covid-19 information while you travel overseas.
Click on the services below to see details.

Medical Assistance
Prudential Health Policyholders travelling overseas can contact EMA Global 24/7 for:
- Medical Advice and Telemedicine Consultation with EMA Global doctor
- Referral to an accredited Medical Facility
- Booking of Outpatient Appointment
- Delivery of Medications to e.g. Hotel (self-pay by policyholder)
- Second Medical Opinion
- COVID-19 Portal with entry regulations for each country
Please check your Prudential Policy for exact coverage

Medical Evacuation
In case of emergency, EMA Global will arrange for Prudential Health policyholder:
- Medical Evacuation & Repatriation
- Repatriation of Mortal Remains
- Arrangement of Compassionate Visit
- Arrangement of Return of Minor Children
Please check your Prudential Policy for exact coverage

Travel Assistance
Prudential Health Policyholders travelling overseas can contact EMA Global 24/7 for:
- Pre Trip Information Services
- Embassy & Legal Referral
- Lost Luggage Assistance
- Lost Passport Assistance
- Weather and Exchange rate Information Assistance
- Emergency Message Transmission Assistance
- Interpreter Referral
- Inoculation Information
- Lost Credit Card reporting Assistance
- Emergency Airline and Hotel Reservation
Please check your Prudential Policy for exact coverage

Other Services
Prudential Policyholders can enjoy a range of extra services such as:
- Roadside Assistance (in Malaysia & Singapore)
- Mental Wellness Hotline
- Ambulance Services (in Malaysia)
- Regular Health Talks
Please check your Prudential Policy for exact coverage