With nearly 30 years of experience in the emergency medical and travel assistance industry, Beda is a registered nurse whose clinical background includes emergency room nursing and service as a flight nurse. As Chief Operations Officer of EMA Global, he oversees the company’s assistance centers, supports business development initiatives, drives product innovation, and ensures the delivery of high-quality services to clients and members worldwide. His extensive operational and clinical expertise has been instrumental in strengthening EMA Global’s commitment to providing responsive and reliable assistance solutions.

Mr Loh is the current Head of Assistance, a highly experienced crisis operations professional with over 25 years of operational experience in the international medical and security assistance industry. He has extensive hands-on expertise in managing complex medical evacuations, security evacuations, and large-scale crisis responses across multiple regions worldwide. His career spans frontline operations, regional oversight, and global oordination, with a strong track record in handling high-risk, time-critical cases involving multiple stakeholders, including governments, healthcare providers, insurers, and corporate clients. Mr Loh has played key roles in several major international crisis responses, winning multiple industry awards.

Mark Ryan is a graduate of Bachelor of Broadcast Communications from the Polytechnic University of the Philippines. With nearly 20 years of experience in the travel insurance industry, he has developed extensive expertise in operations management, customer assistance, and team leadership. Currently overseeing a team of 50 professionals in Malaysia Operations, Mark Ryan is committed to ensuring clients receive prompt, efficient, and high-quality assistance at every stage of their journey. He is passionate about fostering a culture of excellence and accountability, believing that success is built on genuine hard work, dedication, and a strong sense of purpose. For Mark Ryan, passion is the driving force behind meaningful achievements and sustained professional growth.

Joy is a Registered Nurse with more than 20 years of experience in emergency medical services and travel assistance. His career began with five years as an Emergency Room Nurse at Cardinal Santos Medical Center, followed by four years as a Clinical Instructor, where he played an important role in mentoring and developing future healthcare professionals. He also served as an Escort Nurse for five years, providing specialized medical support and patient care coordination during travel. With extensive experience in medical assistance operations and a strong clinical foundation, Joy brings valuable insight into the needs and challenges faced by assistance teams. His deep understanding of healthcare delivery, combined with his operational expertise and nursing background, enables him to effectively manage and strengthen EMA Global’s provider network. As Provider & Network Manager, he is committed to building strong partnerships with healthcare providers worldwide and ensuring the delivery of high-quality, responsive, and cost-effective services to clients across the globe.

Jay C. Bajas is the Director of Operations of EMA Global Assistance Philippines, with over 20 years of experience in the medical and travel assistance industry. A graduate in Business Management, he has extensive experience working with diverse healthcare systems and medical environments across different countries. He is instrumental in upholding quality standards and organizational excellence within EMA Global's assistance operations. His expertise spans finance and billing management, medical cost containment, and provider network relationship management, enabling the delivery of efficient, high-quality, and cost-effective medical assistance services worldwide.

Kent Tan is a Medical Transportation Manager with over five years of experience in healthcare logistics, patient transportation, and medical assistance operations. He specializes in coordinating complex medical transfers, air ambulance missions, patient repatriations, and cross-border healthcare arrangements, working closely with hospitals, healthcare providers, insurers, and transportation partners. His expertise includes case management, operational planning, stakeholder coordination, and healthcare logistics. Committed to delivering safe, efficient, and patient-centered solutions, Kent combines operational excellence with a strong focus on quality, compliance, and compassionate care to ensure the best possible outcomes for patients and clients.

Tee Zhi Yuan is the Operations Manager at EMA Global, where he oversees operational planning, service delivery, and process optimization across the company's medical assistance, crisis response, and travel risk management services. With over five years of experience in operations management, he works closely with regional partners, healthcare providers, and multidisciplinary teams to ensure operational excellence and exceptional client support. He holds a Bachelor of Social Science (Honours) Psychology and brings a people-focused approach to leadership, communication, and service delivery.