Dexter is the Deputy CEO of EMA Global. With over 15 years of experience in leadership roles, he oversees EMA Global's group strategy and business units across operations, network, quality control to ensure sustainable business growth. He is also involved in special projects that spans product and services development and deployment of AI solutions.

Pom has been in the assistance industry for the last 35 years. He currently leads EMA Global's Thailand operations, overseeing its growth and business goals.

Taro-san has a career in the assistance industry spanning two decades. He has lead teams across travel and medical assistance, claims, and fraud investigations. He is well-versed in Japanese insurance and its complex healthcare system and currently spearheading EMA Global's Japan operations.

Mr Loh is the current Head of Assistance, a highly experienced crisis operations professional with over 25 years of operational experience in the international medical and security assistance industry. He has extensive hands-on expertise in managing complex medical evacuations, security evacuations, and large-scale crisis responses across multiple regions worldwide. His career spans frontline operations, regional oversight, and global oordination, with a strong track record in handling high-risk, time-critical cases involving multiple stakeholders, including governments, healthcare providers, insurers, and corporate clients. Mr Loh has played key roles in several major international crisis responses, winning multiple industry awards.