A registered nurse with almost three decades in emergency medical and travel assistance, Beda has worked in the emergency room and as a flight nurse. He runs all six EMA Global assistance centres, setting how every case is triaged, coordinated and handed over, 24/7. Your case is overseen by someone who has been at the bedside and in the air, and now runs the operation behind both.

Mark Ryan brings nearly 20 years in travel insurance, so he knows what insurers need from every case and what policyholders need from every call. He leads our 50-strong Malaysia team, holding every case to clear standards of speed and accountability. Insurers get clean case files and clear updates, and their policyholders get help without the runaround.

Joy is a registered nurse with over 20 years in emergency care and assistance, having worked as an emergency room nurse, clinical instructor and escort nurse. He builds and manages EMA Global's worldwide provider network, so we know where to send a patient before the call comes in. Every hospital and partner on it has been vetted by someone who has delivered that care himself.

Jay has spent over 20 years in medical and travel assistance, specialising in billing, medical cost containment and provider relationships. He leads all operations at EMA Global Philippines, from case coordination and provider management to billing review and cost control. Insurers get the right care for their policyholders, without paying for what they don't need.

Kent plans EMA Global's air ambulance missions, repatriations and cross-border transfers, where one missed permit or late ambulance can strand a patient between two countries. He coordinates hospitals, insurers and transport partners, lining up flights, ground ambulances, clearances and bedside handovers. Patients arrive on schedule, with the receiving team ready and waiting.

Zhi Yuan oversees planning, service delivery and process improvement across our medical assistance, crisis response and travel risk services in Malaysia. Trained in psychology, he knows how stress affects the people on the other end of the line and builds that into how our teams communicate. Callers in distress get clear answers and calm guidance when they need it most.

Tina brings an employee benefits background in insurance, giving her a clear view of how corporate clients look after their people. She works alongside our operations, medical, claims and quality teams to spot skill gaps early, and runs hands-on learning programmes built around real cases. Lessons from one mission improve the next, so clients get teams that keep getting better.