Global Assistance Services

A medical case abroad can go wrong fast. A patient lands in the wrong hospital, a bill grows with no one checking it, or a family is left waiting for news. We step in from the first call. We find the right hospital, guarantee payment, check that the treatment is necessary and keep everyone updated. Your people get the care they need, and your costs stay under control.

EMA Global assistance team working together in the operations centre

Medical emergencies aren’t the only things that go wrong. A car breaks down, a passport goes missing, a burst pipe floods a home or a security threat disrupts a trip. Our assistance team handles all of it around the clock, so your clients and employees have one number to call, whatever the problem.

Travel Assistance

A lost passport, a legal problem or a child left travelling alone can ruin a trip in minutes. Our assistance team sorts it out. We replace lost documents, arrange legal help and interpreters, and get unaccompanied children home safely. We also handle the practical side, from ground transport to new tickets and somewhere to stay, and give travellers the health information they need before and during the trip.

Automotive Assistance

A breakdown or an accident on the road leaves drivers stuck and unsure what to do. One call to us and we take it from there. We tow the car after a breakdown or accident, bring fuel if they’ve run out, and arrange a rental car or another way to finish their journey.

Security Assistance

Unrest, an attack or a natural disaster can put travellers at risk with little warning. We help them prepare before they go, with travel alerts, advisories and a contingency plan for the places they’re visiting. If something happens, we guide them to safety and support them at the airport. We also provide close protection where it’s needed, and crisis management from Singapore.

Home Assistance

We know the inconvenience of having a water leak or faulty lights at home. We also know the inconvenience and difficulty of finding a reliable repairman who can help. EMA Global’s home assistance services make household emergencies stress-free: